Customer Service

Sherman Brothers Shoes has been serving customers in the Philadelphia area for 50 years and on the web since 1999.

We are dedicated to your satisfaction.

Please scroll down to review the details on our guarantees, shipping, and return policies or use the customer service links to jump directly to an area where you may have a specific question.

If you don’t see the information you need, please call or email us and we’ll be glad to help.

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Call or email customer service:
Toll Free: 877-337-4637
customerservice@shermanbrothers.com

Returns and Exchanges

Do not return shoes to the vendor (manufacturer).
Return your shoes to shermanbrothers.com using our printable return label.

Return Shipping for Non-defective Merchandise

  1. Please print a Return Label and a Return/Exchange Form.
  2. Fill out the form. Explain reason for your return or exchange. If you request a refund, your credit card will be credited the same day we receive your package. Please allow one billing cycle for your credit to show up on your statement.
  3. Tape return label to outside of shipping carton.
  4. Make sure all other labels are covered or removed from shipping carton.
  5. Non-defective merchandise must be returned with in 30 days of the purchase date. Returns of merchandise after that time period will not be accepted.

Return Shipping for defective merchandise.

  1. We will send you a pre-paid label. Send us an email at customerservice@shermanbrothers.com explaining the defect and request a label.
  2. Return the shoes in the same manner as described above in the non-defective section. We will credit your account for your return shipping charges
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Defective Merchandise Guarantee

All of our products are guaranteed against defects in materials and workmanship. Full or partial credit and / or refunds or exchanges will be offered on an individual basis. Wear guarantees are only offered by the manufacturer on specific merchandise or as part of special promotions.
Please see important information under "Trying Out your New Shoes" as we can not except returns that are worn except defective merchandise. Top

Trying Out Your New Shoes

Please try your new shoes indoors on carpet to make sure of fit. While we will gladly exchange or refund your purchase within 30-days, we can not accept returns on worn merchandise.

Non-defective merchandise must be returned with in 30 days of the purchase date. Returns of merchandise after that time period will not be accepted.

Please keep all original packing and box in case you need to return your purchase.
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Shipping Policies

Most products ship with 24 to 48 hours. Your credit card is not charged until stock on your purchase is confirmed and ready to ship.

Shipping to anywhere in the continental USA via UPS Ground is free of charge for any orders $50.00 or over. Orders under $50.00 will be charged a flat fee of $8.00 to cover UPS ground shipping.

Shipping to Hawaii and Alaska is charged at a flat rate of $21.00 per order.

Special shipping including NEXT DAY and 2ND DAY AIR is available. Please call our toll free # 1-877-33-SHOES (1-877-337-4637) for pricing and to arrange for expedited shipping.

We will gladly ship replacement shoes via UPS Ground free of charge. The cost of shipping non-defective items from the customer back to Sherman Brothers is the responsibility of the customer.

Christmas Holiday Shipping

Orders placed after December 14th may require expedited shipping to guarantee receipt by December 22nd.

You may go ahead and place your order, but please call our toll free number at 1-877-33-SHOES to verify that items you wish to receive for Christmas will be sent with the properly expedited shipping.

International Shipping (Outside the United States)

Sherman Brothers has partnered with a trusted third-party company, International Checkout to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred into an International Checkout cart. You may pay with international credit cards, PayPal and bank wire transfers. International Checkout will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to International Checkout Customer Service Department

For questions about shipping outside the United States, please call our toll free # 1-877-33-SHOES (1-877-337-4637).
Please note: We cannot ship Sebago or Alden footwear outside of the continental United States.

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Privacy, Security, & Online Shopping

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, email address, and credit card information. You provide this information so we can process and ship your order. We hate spam and junk mail as much as you do! We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

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Frequently Asked Questions

  1. Q: Is it safe to use my credit card on your site?
    A: Shopping at Shermanbrothers.com is safe. The Shermanbrothers.com Safe Shopping Guarantee backs every credit card purchase you make at Shermanbrothers.com, and our site is protected by SSL encryption technology. Learn more about the Shermanbrothers.com Safe Shopping Guarantee here.

  2. Q: Is it safe to use my debit card online?
    A: Yes, the same security measures and safe shopping policies apply to debit cards as credit cards. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

  3. Q: What do you charge for standard shipping an order?
    A: We ship UPS ground for free on all orders over $50.00 for delivery in the continental United States. Under $50.00, shipping is just $6.00.

  4. Q: How long will it be before I receive my order?
    This depends on where you live. Most of our products are drop shipped directly from the manufacturer. Our vendors ship from all over the country. For standard shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to APO/FPO addresses. Orders placed after 1:00 on a Friday afternoon will not be shipped until Monday or Tuesday of the following week. We close for business on New Years Day, Memorial Day, Labor Day and Easter. Orders placed on those days will be processed on the next business day.

  5. 5. Q: Can I expedite my shipping?
    A: You may expedite your order by calling our toll free number, 1-877-337-4637 after you place your order. We will give you a quote on Next Day, 2-day and 3-day shipping. During check out, standard shipping is applied which is FREE on all orders over $50.00 shipped ground in the continental USA. Under $50.00, shipping is just $6.00.

    Expedited orders placed before 1:00 PM Eastern on a business day will be shipped out the same day. Orders placed after that will be shipped out next business day.

    Note: On Standard Shipping, orders will usually be shipped out the next business day. With standard shipping, you should receive your order within 2-5 business days, depending on your location.

  6. Q:What are your Returns and Exchange policies?
    Do not return shoes to the vendor (manufacturer). Return your shoes to us directly at ShermanBrothers using our printable return label.

    Return Shipping for Non-defective Merchandise
    A. Please print a return label and a return/exchange form.
    B. Fill out the "Merchandise Return Form" and include it in the package with the item. If you request a refund, your credit card will be credited the same day we receive your package. Please allow one billing cycle for your credit to show up on your statement.
    C. Tape return label to outside of shipping carton.
    D. Make sure all other labels are covered or removed from shipping carton.

    Return Shipping for Defective Merchandise
    A. We will send you a pre-paid label. Send us an email contact us explaining the defect and request a label.
    B. Return the shoes in the same manner as described above in the non-defective section. We will credit your account for your return shipping charges.

  7. Q: What forms of payment do you accept?
    A: We currently accept Visa, MasterCard, Discover, and American Express for all orders.

  8. Q: Can I use a Cashier’s Checks or Money Orders?
    A: Unfortunately, we do not accept Cashier’s Checks or Money Orders at this time.

  9. Q: Do you ship to addresses outside the United States?
    A: In some cases we will ship internationally. If you place an order to be shipped outside of the continental United States, we will get back to you with an availability, a shipping cost and an approximate delivery. You shipment might be delayed depending on our ability to get an authorization on your credit card. We are currently not allowed to ship Sebago or Alden footwear outside the United States.

  10. Q: Do you ship to PO boxes or Military APO/FPO addresses?
    A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

  11. Q: I want to know if you carry a specific brand/color/size/width?
    A: Click on the Search button and you will be taken to a page where you can enter multiple search criteria and you will be shown a list of all items on our site that meet this criteria.

  12. Q: Do you do back orders?
    A: Shermanbrothers.com will do a back order only after we receive you permission to place on order on backorder. If an item is out of stock we will notify you as soon as possible and ask if you would like to leave the item on backorder. We will not charge your credit card account until the item is shipped. We will also send you a list of alternative items that are similar to your original order to choose from.

  13. Q: Do you have a catalog?
    A: Currently, we have a "virtual" catalog only. All our products are online, we do not have a physical catalog.

  14. Q: What are cookies? Do I need to enable cookies on my browser to shop at shermanbrothers.com? A: A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer’s hard drive. If your browser’s preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites.
    It is necessary to enable cookies on your browser to enjoy all the shopping features at shermanbrothers.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your shermanbrothers.com account information. If you share your computer with others and you do not want them to have access to your account information, be sure to logout before leaving your computer unattended. You can logout by clicking the Logout link on the top of the page.
    For more information about how shermanbrothers.com uses cookies, see our privacy policy.

  15. Q: Do you charge sales tax on any item?
    A. We do not charge sales tax on any items we sell in our online storefront!
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Catalog Accuracy Disclaimer

All information is deemed reliable but not guaranteed.

All availability, information and/or prices are subject to change or withdrawal.

Sherman Brothers Inc. and Shermanbrothers.com cannot be held responsible for typographical errors, misinformation or misprints. Please call our toll free number if you have any questions about pricing, sizing, images or product availability.

 

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